Sheakley
  • Cincinnati, OH, USA
  • Full Time

                                                                 

Job Summary

The Implementation Specialist (IS) assists with the administration of the day-to-day operations of the Implementation Department's functions and duties. Sheakley HR Solutions provides HR to multiple small and medium sized companies.  The IS must be able to multi task and work independently.  Must have a good attention to detail and must be able to handle a variety of situations simultaneously. The IS helps with the implementation of clients and services to ensure a smooth transition.

 

Principal Duties & Responsibilities:

  • Entering employees into Prism as needed for the Implementation of new Clients.
  • Make employee changes in Prism
  • Time-Keeping maintenance for new clients.
  • Trouble-shoot time clock issues, install and trouble-shoot software and hardware.
  • Create and run basic Informer Reports.
  • Attend and assist in New Client Onboarding meetings
  • Review Employee paperwork including I-9 documentation
  • Creating packets of information for the employers or employees as needed for the Implementation of new Clients
  • Support New Clients in Systems Training
  • Setting up Nasuni (Shared Drive) folders and links as well as S drive and Office Inbox
  • Assisting with Client needs as requested.
  • Closes out the New Client Folders at the end of Implementation.
  • Organize and develop training materials such as outlines, text, handouts, workflows, processes and presentations.

 

Education and Experience

  • Excellent Computer Skills
  • Customer Service skills required
  • Experience working with multiple companies
  • Ability to work independently
  • Ability to multi task and work under pressure
  • Must be detailed oriented

 

Skills, Specialized Knowledge and Abilities

  • Ability to handle sensitive information and maintain a high level of confidentiality.
  • Expert proficiency in Microsoft Office products Word, Excel
  • Excellent project management skills.
  • Well-built skills in organization, prioritization and time management.
  • Ability to work in a fast paced environment with little supervision and able to demonstrate considerable initiative.
  • Strong communication skills to effectively work with others to build consensus and rapport.
  • Experience in report development, procedures and business correspondence.
  • Demonstrate ability to solve problems, analyze systems and data and suggest appropriate solutions.
  • Be able to meet project deadlines and have attention to detail.
  • Highly self-motivated individual.

 

Physical & Mental Demands:

  • Ability to lift, file, reach and carry up to 25 pounds.

 

 

 

 

This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

 

 

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