• Cincinnati, OH, USA
  • Full Time




This position is an entry-level administrative support position to assist with the streamlining of the C-9 process by participating in the daily preparation, processing, and faxing of C-9s.




  • High school diploma or GED.
  • Typing 30-40 WPM
  • Excellent decision making and problem solving skills.
  • Outstanding organizational skills with capability to prioritize and work efficiently.
  • Experience with working in a fast paced environment and meeting deadlines.
  • Strong verbal/written communication skills.
  • Meticulous attention to detail.
  • Ability to collaborate and work well within a team environment.
  • Working knowledge of PC and systems, proficiency in Microsoft Office Products.
  • Capable of handling sensitive information while maintaining a high level of confidentiality.
  • Physically able to sit for extended periods of time.




  • Reports directly to the Utilization Management Support Team Leader.
  • Assist Utilization Management staff with the processing of C-9s.
  • Identify possible On-Site Therapy candidates and process referrals when applicable.
  • Answer incoming customer phone calls and place outgoing customer phone calls.
  • Meet monthly quality and productivity goals.
  • Provide stellar customer service to all of our customers (internal as well as external).
  • Promote teamwork within all departments of UniComp.
  • Maintain and demonstrate the Sheakley Core Values.
  • Special projects and other tasks as assigned.



This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

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